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fidelity home warranty roof coverage No callback. Per our earlier conversation, you stated an in network contractor was located in Indio California… that is 166 miles away from the property address. The contractor in Canyon Country is about 50 miles away and the contractor in Tarzana One Call Fixes It All is a handyman service. Your system needs to reflect a better inventory of license and bonded in network contractors for HVAC repairs within the area code the property is located. I’ve been a loyal 2 10 customer for twenty years and for the most part have been satisfied with the service. Based on the time it took to get a decision it would’ve been longer if I didn’t follow up, the numerous call transfers and hold times I endured, and me doing the legwork to get a contractor out to the property because no in network contractors were accessible, there is no way I will renew with 2 10 next February.

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I then state that I still want a supervisor to call me and he says ok let me update the file. I asked if it wasn't in there from this morning and he said no, the other agent did not add this to your file. I have not had a working dishwasher in July. I'm so frustrated with this company. Unless someone can make this right, we will not be renewing our contract. When opening a claim with HWA in June 20th, it took a while to get someone out here. First their only available time was 5 days from then, we called and got another company and they no call no showed for a scheduled appointment. Then we finally got a fantastic company out to look and quote the unit. It needs replacing, they filled the proper paperwork and we went on with our business. I was told it could take a week to get it approved with the part. 3 weeks pass.

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They put out the call to somebody else in another city. There were air conditioning companies 10 minutes from our house. They didn't need to send somebody from another town to us. There was another situation. It was a deal with Metro Rooter. Our hot water heater wasn't working and the water went everywhere in our garage. So I called 2 10 and they did the same thing again. They got a hold of somebody that lives in the next town over. Why would they dispatch somebody that’s in a different town?It made no sense and they didn't get that. I told them that was not gonna work and that we had used another plumbing company in the past. Since it was on a weekday, I told the rep I would put the call on hold and called the company from my husband's phone to find out if they would accept 2 10 Home Warranty.